Chapter 06 · The Family

4.9 stars on Google. Check every one yourself.

No paid reviews, no filtering, no review-gating. The rating you see here is the rating Google shows everyone, published on two independent platforms you can search right now.

4.9/5.0

average google rating

5★

rated on google

A+

bbb accredited business

40+

years of building experience

Unfiltered. Google shows every review submitted. Both platforms are linked below.

In Their Words

Three families. Three real reviews.

Excerpts from real Google reviews, not marketing testimonials. The rest are public on our Google Business Profile.

“Everything we would have picked out was already in there.”
Richard & Maria · San Jose · 660 ft² · 1 Bed · Living closer to family
“I could tell that it was made very well. Everything looks top of the line, the fixtures, the windows, the kitchen. It’s awesome.”
Cindy Lou · Marina · 660 ft² · 1 Bed · Rental investment
“We are so excited. We cannot believe it’s already here!”
Allan & Renz · Los Altos · 945 ft² · 2 Bed · Housing parents

Verify For Yourself

Two independent platforms. Both publicly searchable.

We don’t host these reviews. Google and the Better Business Bureau do. Open either one and read them without us in the room.

01 Google Verified Google Business Profile reviews 4.9★ 02 BBB Better Business Bureau A+ accredited business A+
BBB A+ 4.9 Google ReviewsCSLB #1047146MFG #1595931James Hardie® Siding

Why The Rating Holds

A strong rating is a system, not luck.

A 4.9-star rating, built on 40+ years of building experience, didn’t happen by accident. Three rules made it possible:

  1. 1. We turn down properties that aren’t a fit. When a feasibility study ends in a “not feasible” finding because the property cannot host an ADU, the homeowner gets that fee back. We don’t want your money if we can’t be of service to you. That self-selection keeps the wrong builds from ever starting.
  2. 2. All-inclusive pricing in writing, built around your property. Every price on our models page includes a permitting budget built in, along with plans, foundation, the factory build, crane delivery, utility hookups, appliances, and final inspection. Permit costs are set by each city and county, so we confirm your exact number in the feasibility study, and property-specific work like septic upgrades or retaining walls is priced in-house as part of your contract instead of landing on you as a surprise.
  3. 3. Real people answer the phone. No offshore call center. Call and we’ll connect you with the right specialist, and clients often meet our CEO Cathy in person when they tour the factory in Salinas. That continuity is what reviewers describe again and again.

Review FAQ

Questions people ask about our reviews.

Where can I verify these reviews independently?
Every review is publicly visible on Framework First’s Google Business Profile (Google Maps listing for our Salinas factory at 1610 Moffett Street, Suite C). We also hold an A+ accreditation with the Better Business Bureau, which lets you verify our license, complaint history, and time in business.

Is the rating real or filtered?
It is unfiltered. Google does not allow businesses to hide negative reviews, so every review submitted is shown. Our 4.9-star rating is what every Google user sees on our listing.

Why are most reviews from Salinas, San Jose, and the Monterey Bay area?
We work primarily across Monterey, Santa Cruz, and San Benito counties, plus Santa Clara County, so most clients live in those areas. As we deliver more homes across the Monterey Bay and Central Coast, the review geography is expanding.

How do you keep such a strong rating across so many builds?
Three things: (1) all-inclusive pricing in writing, with a permitting budget built in and any property-specific costs, like final permit fees or site work, confirmed upfront in the feasibility study so nothing surprises clients later; (2) factory-built quality, 2x6 exterior walls, and Title 24 plus CALGreen compliance; (3) real people answer the phone, and clients often meet our CEO Cathy in person when they tour the factory in Salinas. We also turn down properties that aren’t a fit, which protects everyone.

Where does Framework First fall short?
We work across the tri-county Monterey Bay area, Santa Clara County, and case-by-case in San Luis Obispo, so if you’re well outside that range we may not be your builder. We also don’t do fully custom architectural design; we build proven models in three style packages. If you want a one-off bespoke design, a local architect-led contractor is the right call.

Want the longer versions? Read the testimonials wall →

Ready When You Are

Become the next five-star review.

Start with a free 30-minute property analysis. Our Account Manager will tell you straight whether your lot can host an ADU.

See If My Property Qualifies →